Toll Free Number Service

How a Toll Free Number Service Will Fulfill Your Communications Needs

Business owners—particularly those who are new to the notion of owning a business—are often confused when it comes to choosing the communications system that will work best for them. A toll free number service is almost always the best option because it is designed around creating a system that is custom-tailored for any business.

Better Customer Service
Consumers will call a business for many reasons; they may want to purchase a product or service, schedule an appointment or simply ask questions about billing. In order for a business to boast excellent customer service, they must be available to provide these services during normal business hours—sometimes even afterward. Calls that frequently go unanswered or that must be placed on hold for extended periods of time can be detrimental to the overall view of the business, and a toll free number service will change these things. Auto attendant features, seamless transfers and the ability to leave a voicemail when a particular individual or department is out of the office are all incredibly helpful.

Increase Employee Productivity
When calls are being answered by an auto attendant instead of a designated employee—or perhaps even by the employee who happens to be nearest the telephone—this will undoubtedly boost these employees’ productivity levels. Instead of being concerned with answering each and every telephone call and manually transferring callers to the intended recipient, they can allow the auto attendant to do the answering and transferring, only answering the calls that ring through to their desks specifically. Other features that may boost productivity include voicemail-to-email capabilities and the ability to send fax online instead of via a community fax machine.

Simple Interface
Landline telephone services require each employee to have their own designated telephone line and complicated desk phone in order for them to work as they should. While this may not seem complicated, it can certainly become very expensive, and many employees never completely master the complicated telephones that must be used in conjunction with landline services. Thankfully, the interface associated with a toll free number service is extremely simple to use and is presented to employees with a simple desktop application. Each employee can be assigned a username and password to protect their privacy, but this is not always necessary.

Save Money
A toll free number service will save businesses money in several different ways. First of all, the cost of setting up a virtual phone system is much less than the cost associated with purchasing the same products from a landline telephone company. All of the features a business needs to succeed are included in the monthly fee, meaning that there are no ‘extras’ to purchase or manage separately. Finally, when it is considered that an auto attendant is a phenomenal substitute for a physical receptionist, the savings can truly be realized.

Businesses that are interested in boosting their overall image via communications should seriously consider the use of a toll free number service. Packed with features and plenty of ways to boost productivity and customer service, this affordable option only takes a few hours to set up and enjoy.

Knock Their Socks Off with Vanity 800 Numbers

Vanity 800 numbers are an effective and inexpensive way to get the name of a business out into the public. Making an impression that will last beyond the first few minutes after an advertisement is the best way to gain credibility and expand a customer base.

The Impact of Vanity Numbers
In blind challenges in which consumers were asked to recite telephone numbers from memory without the use of a telephone directory, at least 40% of the numbers they remembered were vanity 800 numbers—or, these days, 855, 866, 877 and 888 numbers— that are associated with some of the country’s most well-known businesses. This is simple to understand; the human brain is more apt to remember phrases and words that are associated with an industry than a random string of numbers that hold absolutely no meaning to them. Vanity 800 numbers make forming memories easier, thereby increasing the consumer response that businesses can expect.

From Drab to Fab
Sometimes, even the simplest vanity numbers can have a huge impact on the way a business is viewed by the public. Back in the 1980s, what is now one of the country’s leading florists was on the verge of bankruptcy due to the fact that they were drowning in competition and lacked anything to set them apart. A single man purchased this failing company and associated it with one of the country’s most well-known vanity 1800 numbers—1-800-FLOWERS—and turned it into a billion dollar business. With a simple vanity number that describes the industry itself, the company continues to flourish and increase its revenue annually.

Make it Catchy
The best way for businesses to use vanity 800 numbers to their advantage is to associate them with catchy jingles that will be heard on television and radio ads. There are plenty of services available that can take the information provided and record a short musical production that is guaranteed to remain lodged in consumers’ memories. After being exposed to this catchy number and jingle for a short period of time, consumers are more likely to remember it when they are in need of the product or service that was advertised. This is the entire purpose behind vanity numbers, so business owners should be sure to write their advertisements and choose their numbers very carefully.

Get Them Talking
Another way that vanity 800 numbers can have an impact on the public is by giving them something to talk about. A humorous television or radio ad will likely gain plenty of attention—at least for a few weeks—so business owners should make the most of this and incorporate a vanity number. Of course, these advertisements should never detract from the professional image of the company; it is important to find the proper balance between humor and professionalism in order for these ads to truly be effective.

Businesses must compete with other companies in their industries in order to be successful. With the help of smart advertising and vanity 800 numbers, any business owner will have all of the right tools to make an impression on the public and really knock their socks off.

Toll Free Number Service

There are many things that small business owners must maintain in order to be successful. A great product or service, top-notch customer service and an excellent communications system are all very important. A toll free number service is a great way to ensure that communications are seamless and of the highest quality.

Auto Attendants
Running a business is very time-consuming, and most business owners do not have the time or the overhead to answer the telephone as a primary job. Even if there are only three employees within a small business and each one has his or her particular role in the company, ensuring that telephone calls are properly routed can be a daunting task. When a business owner chooses a toll free number service instead of a typical landline, they are given the auto attendant feature as an extra bonus. This feature answers telephone calls automatically, provides the caller with options and even allows calls to be transferred—all without the need for actual human interaction.

Portability    
Another reason why a toll free number service is a great solution for a small business is that the telephone numbers themselves are incredibly portable. As an example, a direct sales business owner may not always be able to stay in the same physical location, but it is important that they always have access to their business telephone number. Of course, providing their personal mobile number is an option, but this can turn out to be a serious invasion of privacy and actually hinder the owner’s ability to do a job to the best of their ability. A toll free service allows this same business owner to forward business calls to any phone with a few clicks of the mouse.

Improving Productivity
While most telephone service providers offer a myriad of features with their packages, none are as custom-tailored to small businesses as those offered by a toll free number service. Features like information hotlines, easy management of multiple extensions, customizable hold music, call forwarding, call screening and more are all included in the monthly purchase price of toll free services— there are never any huge surprises on the telephone bill. Each feature included in these packages is designed to help small business owners and employees increase their overall productivity levels and get more out of their time.

Cost Effective
Considering a business with three employees who serve three different roles in a business, the purchase and install of a standard landline telephone system can be incredibly expensive. Each line requires a strategically placed telephone jack and a specially designed telephone, and each telephone line will be billed separately each month. With a toll free number service, this is not the case. There is no hardware to install, no expensive equipment to purchase and the individual lines are included in the monthly package price.

It is easy to see why small businesses could truly benefit from toll free number service, but it is up to the individual business owner to make the decision to convert. These services are affordable, effective and completely tailored for small businesses in any type of industry.

Vanity 800 Numbers for Every Successful Business

The success of any marketing campaign begins with its customer’s response. You know your business is successful only when you receive calls and queries from people about your product or service.  Using a toll free number is just not enough. You must choose it with care and consult with an expert before using a toll free number in your marketing campaign. An alphanumeric number has proved to be more successful than a numeric number when it comes to generating customer calls and responses.  Vanity 800 numbers are incredibly successful in such cases.

Answer Your Customer on the Go
If you are using vanity 800 numbers on your virtual phone system you definitely have an extra edge.  You can take your vanity number with you wherever you go.  You can advertise your vanity toll free number on all your banners and promotions and your customers will call you in that number. You can customize your virtual phone to forward your calls to your personal cell phone from a specific time of the day or day of the week. So you can answer your customers even when you are out of your office.

Real Time Interaction with Customers
When you are investing dollars in your marketing campaigns you will obviously not wait till the end to see if it worked. You want your campaign to be effective from day one. Vanity 800 numbers help you attain this instant result. If you are getting calls during your campaign you can assess many things like, how relevant is your service or product to your customers? Does your campaign address the right audience? And many such questions. You can modify your campaign according to your customer’s response.

Higher Recall Rate
A 2011 consumer research study has shown that business that use vanity 800 numbers have 75.4% higher recall rate over numeric toll free number.  Your customers will call you again and again when they are happy with your service and also can remember your number easily. Getting a vanity number does not involve much expenditure. It is, in fact, rather affordable. When customers remember your number they will call you during any of their needs. Moreover, when they know the number is toll free they become even more confident to ask you for your service.

New Prefix for Vanity Numbers
The same research study has also shown that businesses prefer to use 800 vanity numbers rather than vanity number with other prefixes. It shows that 97 per cent customers recognize 800 as the toll free prefix and they prefer to use a vanity number with 800 prefix.  But with the rising demand there has been a dearth of 800 toll free prefix. This has given rise to other toll free prefixes like 888, 866, 855. These prefixes have the same advantage as any “800” toll free prefix and a vanity number with these prefixes can be equally successful as with 800 prefix.

Few Famous Vanity Numbers
Some of the famous businesses have become even more successful to their customers because of their incredible customer service. Most of these businesses use vanity 800 numbers for telecommunicating with their customers. The vanity number makes them accessible to their customers all the time and from anywhere without confusing dialing code. Some of the examples of famous vanity toll free numbers are: FedEx (1 800 GO-FED-EX), Toyota (1 800 GO-TOYO) and others.